Support & FAQ
Straight answers on tasks, your wallet, and getting paid.
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One place for updates, payout proof, and help upgrading. We're building the community together.
How do daily tasks work?
Every morning your queue fills with AI translation tasks matched to your level. Open a document, let the AI draft professional English, approve when it reads right, and claim your reward — same flow, every day.
When can I withdraw?
Rewards land in your wallet the moment you claim a task, then unlock for cash-out over 30 days. Your wallet shows exactly how much is available right now. Hit your level minimum and send unlocked funds straight to MoMo — no top-up required.
- L1 Starter · $1.25/day · min. payout $35.00
- L2 Bronze · $3.50/day · min. payout $70.00
- L3 Silver · $6.75/day · min. payout $135.00
- L4 Gold · $12.00/day · min. payout $240.00
- L5 Platinum · $18.75/day · min. payout $375.00
How do level upgrades work?
More tasks, higher daily earnings — upgrade whenever your balance covers the fee. No waiting period between levels. Rates and upgrade costs are listed on the Levels page before you commit.
How do I add funds?
Optional — use Add funds on the Wallet page to top up via MoMo. Your balance credits in USD once payment confirms. Adding funds is never required to withdraw task earnings.
How do referrals pay?
Share your link. When someone in your network upgrades, you earn a commission on their upgrade fee — 7% on your direct referrals, 2% on the next layer, 1% on the third. Commissions post to your wallet automatically and follow the same unlock schedule as task rewards.
Need help?
Email support@proaitranslate.com with your member ID and we will get back to you.